Providing a safer environment for our guests and associates is a top priority.
For the U.S. - guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law. Face coverings for Associates are optional unless located in a jurisdiction with a CDC-designated community-level of “High”.
For Canada, face coverings are optional for guests and associates in jurisdictions where face coverings are not required to be worn indoors.
For Caribbean and Latin America, face coverings are required for guests and associates in all indoor public areas.
In public spaces, the company has added to its already rigorous cleaning protocols, requiring that surfaces are treated with hospital-grade disinfectants and that this cleaning is done with increased frequency. In guest rooms, Marriott has added to its detailed cleaning practices, requiring all surfaces to be thoroughly cleaned with hospital-grade disinfectants. In the US, wipes will be available upon guest request at the front desk or retail outlets.
These new enhanced cleaning technologies including optional use of electrostatic sprayers to sanitize surfaces throughout the hotel. We are using air purifying systems that are effective against viruses in the air and on surfaces. Learn more about our partnership with Ecolab and their products.
To help alleviate the risk of COVID-19 transmission through person-to-person contact, Marriott will be using signage where appropriate to remind guests of updated protocols in accordance with public health guidance and local jurisdiction requirements. The company is working with supply chain partners to make personal protective equipment available to associates. You'll see more hand sanitizing stations around Marriott's hotels - near the entrances and front desks, elevator banks and fitness and meeting spaces.
At Marriott, food handlers and supervisors are trained on safe food preparation and service practices. The company's food and beverage operations are required to conduct self-inspection using its food safety standards as guidelines, and compliance is validated by independent audits. Marriott is also enhancing sanitation guidelines and training videos for associates that include hygiene and disinfecting practices. In addition, the company is modifying its operational practices for in-room dining and designing new approaches to buffets.
These are unprecedented times, so we’re going to unprecedented lengths to welcome you safely. From check-in to check out, we’ve reimagined your stay with us to reduce contact and increase your comfort. These services are made easy through the Marriott Mobile App.
Download the app now:
Exclusively for Marriott Bonvoy Members. Precheck-in through the app for an expedited arrival. You’ll get a notification when your room is ready. Then quickly stop at the front desk to pick-up your keys and swipe your credit card.
This perk is for Members and nonmembers. With Web Check-in, you’ll get a room ready notification delivered via sms or email. Then just stop at the desk to pick-up your keys and swipe your credit card.
Exclusively for Marriott Bonvoy Members. The app can act as your room key, allowing you to go straight to your room without stopping at the desk. (Available at an increasing number of hotels.)
As a Marriott Bonvoy Member, you can use the app to order dinner to your room, LIVE chat with associates, and get amenities brought to your door.
There are few guarantees in life.
But our Best Rate Guarantee is one of the best. It assures that you'll always get the best rate available when you book directly with Marriott®.
Make a reservation using any official Marriott reservation channel (Marriott.com, Marriott Bonvoy App, Customer Engagements Centers, or directly with a hotel).
If you find a lower rate for the same hotel, same room type, and same reservation dates on a non-Marriott website or non-Marriott Bonvoy app ("Comparison Rate") you may submit a Best Rate claim.
If we approve your claim, we'll match the Comparison rate AND give you your choice of either an extra 25% discount on the room (20% discount on Design Hotels) OR give you 5,000 Marriott Bonvoy Points.
At Marriott International, we want you to plan your travel with confidence. We know that things happen unexpectedly, and you may need to adjust your plans. That’s why we offer flexible cancellation options to give you reassurance when booking your next stay with us.
For guests making new reservations directly with Marriott International for arrival dates on or after September 1, 2021, the individual hotel cancellation policies and rate offer rules communicated at the time of reservation will apply. Any changes to the reservation will be subject to availability and any rate differences.
For guests with Group reservations (e.g., for meetings, events, or conferences), please review the booking rate rules and contact the group organizer for more information. Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider directly for further information on changing or cancelling a reservation.
We recognize that not everything is as flexible. That’s why Marriott is working with Allianz Global Assistance to provide Marriott guests an opportunity to purchase travel insurance, giving you even more peace of mind when booking your next trip. Travel insurance plans can provide reimbursement for prepaid, non-refundable trip costs if the trip is cancelled or cut short due to a covered illness or injury, including if you test positive for COVID-19. These costs can include expenses like plane tickets and change fees, activity fees, hotel reservations, and more. Learn more about Allianz Travel Insurance
As travel continues to evolve, so do we. We understand that travel currently looks very different all over the world, and recovery is varying by region.
We also know that you are looking for more flexibility and reassurance as you begin to travel again, which is why we have made the following program updates.
Thank you for being a Marriott Bonvoy Member and choosing to travel with us. We look forward to welcoming you soon.
We are extending Members’ current Elite status through February 2023, whether earned in 2019 or 2020. Members who earned status in 2021 are already enjoying their status through February 2023.
*For 2021, we reduced the $20,000 USD spend threshold for attaining Marriott Bonvoy Ambassador Elite status to $14,000 USD. Beginning on January 1, 2022, it will return to $20,000 USD, and the 100 annual qualifying night requirement will remain in place.
To provide you ample time to redeem points, the expiration of points will be paused until December 31, 2022. At that time, your points will only expire if your account has been inactive for at least 24 months.
We have extended the expiration of Suite Night Awards (SNAs) previously set to expire on December 31, 2021 to June 30, 2022.
Members who currently have a Free Night Award (FNA) with an expiration date between January 3, 2022 and June 29, 2022, as part of their cobrand credit card benefit, annual choice benefit or promotions will be able to redeem it through June 30, 2022.
Certain hotels have resort fees.
Throughout the world, our properties and associates have been stepping up to the challenge of hosting caregivers or providing safe environments for our guests. In other instances, our properties have been donating cooked and pre-packaged meals and critically important supplies, including cleaning products, masks, gloves, anti-microbial wipes, sanitizers and shower caps for medical and other frontline workers.
With support from our credit card partners, American Express and JPMorgan Chase, we are committed to providing $10 million worth of hotel stays for healthcare professionals leading the fight against COVID-19 in the United States. We are partnering with the American College of Emergency Physicians, the Emergency Nurses Association, and the American Hospital Association to match front line doctors and nurses with free accommodations in some of the areas most impacted, including New York City, Newark (NJ), Baltimore, Washington DC, Detroit, Chicago, New Orleans, Las Vegas, and Los Angeles.
This initiative, available in the United States, Canada, the Caribbean and Latin America, provides significantly discounted rates for first responders and healthcare professionals who want to book rooms at hotels in close proximity to the hospitals where they're working. The rate is available on Marriott.com at nearly 2,500 hotels.
Through Marriott Bonvoy's Giving Platform, you can donate your Marriott Bonvoy points to relief organizations that are active in COVID-19 responses around the world and that Marriott is also supporting, including the American Red Cross, International Federation of Red Cross and Red Crescent Societies, UNICEF and World Central Kitchen.