To promote the health and safety of our communities, face coverings are required for guests and associates in all indoor public areas in North America, the Caribbean and Latin America.
In public spaces, the company has added to its already rigorous cleaning protocols, requiring that surfaces are treated with hospital-grade disinfectants and that this cleaning is done with increased frequency. In guest rooms, Marriott has added to its detailed cleaning practices, requiring all surfaces to be thoroughly cleaned with hospital-grade disinfectants. The company will also be placing disinfecting wipes in each room for guests' personal use.
These new enhanced cleaning technologies including electrostatic sprayers to sanitize surfaces throughout the hotel. We are using air purifying systems that are effective against viruses in the air and on surfaces. Learn more about our partnership with Ecolab and their products.
To help alleviate the risk of COVID-19 transmission through person-to-person contact, Marriott will be using signage in its lobbies to remind guests to maintain social distancing protocols and will remove or re-arrange furniture to allow more space for distancing. The company is planning to add partitions at front desks to provide an extra level of precaution for its guests and associates and is working with supply chain partners to make masks and gloves available to associates. You'll see more hand sanitizing stations around Marriott's hotels - near the entrances and front desks, elevator banks and fitness and meeting spaces.
At Marriott, food handlers and supervisors are trained on safe food preparation and service practices. The company's food and beverage operations are required to conduct self-inspection using its food safety standards as guidelines, and compliance is validated by independent audits. Marriott is also enhancing sanitation guidelines and training videos for associates that include hygiene and disinfecting practices. In addition, the company is modifying its operational practices for in-room dining and designing new approaches to buffets.
These are unprecedented times, so we’re going to unprecedented lengths to welcome you safely. From check-in to check out, we’ve reimagined your stay with us to reduce contact and increase your comfort. These services are made easy through the Marriott Mobile App.
Download the app now:
Exclusively for Marriott Bonvoy members. Precheck-in through the app for an expedited arrival. You’ll get a notification when your room is ready. Then quickly stop at the front desk to pick-up your keys and swipe your credit card.
This perk is for members and nonmembers. With Web Check-in, you’ll get a room ready notification delivered via sms or email. Then just stop at the desk to pick-up your keys and swipe your credit card.
Exclusively for Marriott Bonvoy members. The app can act as your room key, allowing you to go straight to your room without stopping at the desk. (Available at an increasing number of hotels.)
As a Marriott Bonvoy member, you can use the app to order dinner to your room, LIVE chat with associates, and get amenities brought to your door.
There are few guarantees in life.
But our Best Rate Guarantee is one of the best. It assures that you'll always get the best rate available when you book directly with Marriott®.
Make a reservation using any official Marriott reservation channel (Marriott.com, Marriott Bonvoy App, Customer Engagements Centers, or directly with a hotel).
If you find a lower rate for the same hotel, same room type, and same reservation dates on a non-Marriott website or non-Marriott Bonvoy app ("Comparison Rate") you may submit a Best Rate claim.
If we approve your claim, we'll match the Comparison rate AND give you your choice of either an extra 25% discount on the room (20% discount on Design Hotels) OR give you 5,000 Marriott Bonvoy Points.
In response to changing marketplace conditions, Marriott International is committed to ensuring our customers experience flexibility during these challenging times.
Please note that this policy does not apply to travel associated with a Group booking. For guests with Group reservations (e.g., for meetings, events or conferences), please review the booking rate rules and contact the group organizer for more information.
Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider directly for further information.
Travel is a way of life for our Marriott Bonvoy members. It is the way we connect, get inspired and evolve our business every day. While it is the right thing to do, it's been hard not to be able to travel. We know that when you get back in the air and on the road, your points and status will be important to you.
We want you to be able to enjoy the status that you earned in 2019. With that in mind, the status you earned in 2019 will be extended to February 1, 2022.
To provide you ample time to redeem points, the expiration of points will be paused until August 1, 2021. At that time, your points will only expire if your account has been inactive for at least 24 months.
We have extended the expiration of suite night awards by one year from December 31, 2020 to December 31, 2021.
Effective December 11, 2020, members who currently have a Free Night Award (FNA) that had an original expiration date in 2020, or which will expire before July 31, 2021 as part of their credit card benefit, annual choice benefit, promotions or travel package will be able to redeem it through August 1, 2021. Free Night Awards with an original expiration date prior to 2020 will not be eligible for the additional extension.
Throughout the world, our properties and associates have been stepping up to the challenge of hosting caregivers or providing safe environments for our guests. In other instances, our properties have been donating cooked and pre-packaged meals and critically important supplies, including cleaning products, masks, gloves, anti-microbial wipes, sanitizers and shower caps for medical and other frontline workers.
With support from our credit card partners, American Express and JPMorgan Chase, we are committed to providing $10 million worth of hotel stays for healthcare professionals leading the fight against COVID-19 in the United States. We are partnering with the American College of Emergency Physicians, the Emergency Nurses Association, and the American Hospital Association to match front line doctors and nurses with free accommodations in some of the areas most impacted, including New York City, Newark (NJ), Baltimore, Washington DC, Detroit, Chicago, New Orleans, Las Vegas, and Los Angeles.
This initiative, available in the United States, Canada, the Caribbean and Latin America, provides significantly discounted rates for first responders and healthcare professionals who want to book rooms at hotels in close proximity to the hospitals where they're working. The rate is available on Marriott.com at nearly 2,500 hotels.
Through Marriott Bonvoy's Giving Platform, you can donate your Marriott Bonvoy points to relief organizations that are active in COVID-19 responses around the world and that Marriott is also supporting, including the American Red Cross, International Federation of Red Cross and Red Crescent Societies, UNICEF and World Central Kitchen.